Norton eCare

See a Provider Anytime, Anywhere

Through our affiliation with Norton Healthcare, you now have the convenient option to receive care 24/7 for nonurgent health issues through a secure Norton eCare video visit on your mobile device or computer.

What is a Norton eCare video visit?

A face-to-face online visit with a Norton eCare provider to treat common conditions, such as:

  • Cold, flu, cough and fever
  • Diarrhea, Nausea and Vomiting
  • Pink eye, Swimmer’s Ear, Sinus Infection, Allergies and Sore throat
  • Skin rash, Insect bite, Posion ivy, Lice, Ringworm
  • UTI and vaginal irritation

Video visits also are available for new mothers who need help with breastfeeding free of charge.

Video visits are covered by most insurances, similar to an office visit. Self-pay options are also available.

To schedule an eCare video visit, you must:

  • Have a MyNortonChart account (you do not have to be a Norton Healthcare patient to create an account)
  • Have a computer with webcam or the MyChart app on a mobile device
  • Be age 18 or older; for pediatric visits, the child must be age 2 or older
  • Be in Indiana or Kentucky at time of visit

How do I create an account and schedule a video visit from my mobile device?

Download the free MyChart app, select Norton Healthcare, then select Sign Up. After creating your account, select eCare Video Visit.

How do I create an account and schedule a video visit from my computer?

Go to and select Sign Up Now. After creating your account, select the eCare Video Visit Quick Link.

How do I schedule a visit for my child?

  1. You must have a MyNortonChart account for yourself and be the child’s parent or legal guardian.
  2. You must have proxy access to your child’s account.
  3. To establish proxy access, log in to your account from a computer, go to the Profile, select “Personalize” and “Request access to a minor’s record.” Fill out the form and click on “Submit Request.”
  4. You will receive an email or phone call after your request has been processed.

Norton eCare is not for complex or emergency situations. If you are experiencing a complex or emergency medical condition, call your doctor, call 911 or go to the nearest emergency room.